Certified Contact Center Manager (CCCM) Workshop
by ATCEN Sdn Bhd SKU
Brand: No Brand
Last update: Feb 25, 2022
| Wholesale Price Available | |
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| Buy 3 or more each | |
| MYR 3,000.00 each | |
| Guide |
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| 1 each : 1 Unit |
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Topic : Certified Contact Center Manager (CCCM)
Platform : ZOOM
Duration : 21 Contact Hours (7 hrs/day)
Workshop Description
The Certified Contact Center Manager (CCCM) is developed for Contact Center management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the role the Contact Center plays within the whole CEM framework. It also develops better insights into the challenges of day-to-day Contact Center operations management focusing on the people, process and technology. This workshop is for individuals who leads a Contact Center and needs to develop advanced Contact Center leadership competencies to transform their operations into a successful customer contact Center.
Workshop Learning Objectives
- Develop an overview understanding of organizational Customer Experience Management
- Execute effective Contact Center Management operations through an improved understanding of key elements required for high performance;
- Understand the fundamentals of a high energy Contact Center environment;
- Develop competency in a Contact Center Manager with the knowledge and skills to manage and maximize internal resources;
- Gain knowledge on current world-class benchmark practices;
- Develop a deep understanding of performance metrics and how to predict it’s effects;
- Provide morale and performance boosters for the Contact Center management team.
Who Should Attend?
- Operations Managers
- Operations Support Managers
- Senior Team Leaders
- Potential Contact Center Managers
- Contact Center Support Department Managers
Trainer
- Ken Ng, CX Architect, Contact Centre Mentor, Human Performance Advocate
Terms and Condition
- Redemption period: Valid for 6 months from date of purchase on the JP platform. Any cancellation to a workshop is valid up to 24 hours before the training starts. After that, no redemption will be entertained. We will allow for a postponement to the next available session or replacement of the participant if it is a workshop.
- Location/Platform to Conduct Service: Session will be conducted Online through Zoom. Link will be provided upon confirmation of registration by email.
- Duration of the Service: Each session will be as stated in the product description.
- Coverage Areas: Valid for any person in South East Asia.
- Appointment Request: Request for appointment is to be made at least 7 working days prior to the desired appointment date.
- Details Needed for Redemption: Participants must provide details such as Full Name, Contact Number, details of purchase for redemption.
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Delivery Information
Standard Delivery
5-7 working days