Certified Contact Centre Professional (CCCP) Workshop
by ATCEN Sdn Bhd SKU
Brand: No Brand
Last update: Feb 25, 2022
| Wholesale Price Available | |
|---|---|
| Buy 3 or more each | |
| MYR 2,100.00 each | |
| Guide |
|---|
| 1 each : 1 Unit |
|
|
Topic : Certified Contact Centre Professional (CCCP)
Platform : ZOOM
Duration: 14 Contact Hours (7 hrs/day)
Workshop Description
As Contact Center operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most Contact Center Professionals to not only serve the customer but also to up-sell and cross-sell to them.
This certification programme is part of the ATCEN Customer Experience Management series that certifies customer contact professionals on the essential soft-skills elements associated with superior telephony sales and service management. The programme consists of modules that teach participants essential skills such as Customer Experience, Contact Center operational basics, communication, call management, call courtesy, call accuracy, professional customer interaction principles and concepts. This programme certifies that the participant has the relevant skill sets to a deliver stellar interaction to customers.
It also enables participants to have a holistic view on how their role plays an important part in Customer Experience Management.
Workshop Learning Objectives
- Understand the need to exceed customer delight;
- Appreciate what it takes to be a successful Contact Center Professional in current environment;
- Create lasting impressions with the Customers;
- Understand the importance of call and service management
Workshop Learning Outcome
After attending this program, the participants will be able to:-
- Understand how a Contact Center operates
- Communicate effectively to your customers
- Answer customer queries in a structured manner according to the inbound and outbound call flow
- Manage difficult customers
Trainer
- Ken Ng, CX Architect, Contact Centre Mentor, Human Performance Advocate
Terms and Condition
- Redemption period: Valid for 6 months from date of purchase on the JP platform. Any cancellation to a workshop is valid up to 24 hours before the training starts. After that, no redemption will be entertained. We will allow for a postponement to the next available session or replacement of the participant if it is a workshop.
- Location/Platform to Conduct Service: Session will be conducted Online through Zoom. Link will be provided upon confirmation of registration by email.
- Duration of the Service: Each session will be as stated in the product description.
- Coverage Areas: Valid for any person in South East Asia.
- Appointment Request: Request for appointment is to be made at least 7 working days prior to the desired appointment date.
- Details Needed for Redemption: Participants must provide details such as Full Name, Contact Number, details of purchase for redemption.
Questions & Answers (0)
Delivery Information
Standard Delivery
5-7 working days