Certified Customer Experience Management Practitioner (CCXMP) Workshop
by ATCEN Sdn Bhd SKU
Brand: No Brand
Last update: Feb 25, 2022
| Wholesale Price Available | |
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| Buy 3 or more each | |
| MYR 3,170.00 each | |
| Guide |
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| 1 each : 1 Unit |
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Topic : Certified Customer Experience Management Practitioner (CCXMP)
Platform : ZOOM
Duration : 28 Contact Hours (7 hrs/day)
Workshop Description
The era of engaged organisations in connecting to customers is here. As a result, organisations are compelled to establish a sturdy Customer Experience Management (CXM) framework to enable intimate customer engagement in all business areas and critical competitive differentiators.
Customer Experience (CX) has been around for over 15 years but is still considered a fancy name for Customer Service. However, CX has profound ramifications for organisations both laterally and vertically. CX is required today as an approach to which businesses leap above competitors and propel them to the highest echelons of industries and reap benefits that influence the bottom line. CX can only be made possible by ensuring every part of the organisation is customer-centric- Systems, Process, Environment and People.
This Certification educates the candidates to a robust CXM Framework, breaks down its components for direct application into organisations, and generates momentum to implement and manage the brand experience.
Practical application of the CXM Framework through the three sectors of:
- Framework Alignment
- Tactical Customer Experience Integration
- Framework Implementation
Workshop Learning Objectives
This Certification educates the candidates to drive the existing CXM Framework tactically and break down its components for direct application into Organisations with the objective of "ENCOURAGE THE WILL."
Practical application of the CXM Framework through the three sectors of:
- Framework Alignment
- Tactical Customer Experience Integration – "Encourage the Will"
- Project Implementation
Trainer
- Ken Ng, CX Architect, Contact Centre Mentor, Human Performance Advocate
Terms and Condition
- Redemption period: Valid for 6 months from date of purchase on the JP platform. Any cancellation to a workshop is valid up to 24 hours before the training starts. After that, no redemption will be entertained. We will allow for a postponement to the next available session or replacement of the participant if it is a workshop.
- Location/Platform to Conduct Service: Session will be conducted Online through Zoom. Link will be provided upon confirmation of registration by email.
- Duration of the Service: Each session will be as stated in the product description.
- Coverage Areas: Valid for any person in South East Asia.
- Appointment Request: Request for appointment is to be made at least 7 working days prior to the desired appointment date.
- Details Needed for Redemption: Participants must provide details such as Full Name, Contact Number, details of purchase for redemption.
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Delivery Information
Standard Delivery
5-7 working days