Creating the WOW Service Experience Workshop
by ATCEN Sdn Bhd SKU
Brand: No Brand
Last update: Feb 25, 2022
| Wholesale Price Available | |
|---|---|
| Buy 3 or more each | |
| MYR 1,100.00 each | |
| Guide |
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| 1 each : 1 Unit |
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Topic : Creating the WOW Service Experience
Platform : ZOOM
Duration : 14 Contact Hours (7 hrs/day)
Workshop Description
Creating WOW Customer Experience workshop introduces the participants to the Organization Branded Experience and it seeks to improve on it.
During the workshop, participants will identify and recognize key areas to manage and improve on the various customer interaction channels and align the organization wide Customer Experience initiative to allow their customers to instantly recognize the organizations Branded Customer Experience.
Workshop Learning Objectives
- To understand the importance and deliver the distinct WOW Customer Experience(CX);
- To appreciate what it takes to be a successful Contact Center Professional;
- To develop professional communication skills;
- To understand the importance of call and service management;
- To understand the inbound call structure;
- To learn how to manage difficult situations and customers;
- To develop standards of telephony and written interactions;
- To manage and motivate self in the Contact Center environment.
Workshop Learning Outcomes
- Apply specific tools to create WOW Customer Experience;
- Develop effective communication on telephony and face to face;
- Develop sustainable customer relationship and royalty.
Who Should Attend
- Contact Center Manager, Team Leader, Coach, Evaluator, Professionals
- Front Line Service Professionals
Trainer
- Ken Ng, CX Architect, Contact Centre Mentor, Human Performance Advocate
Terms and Condition
- Redemption period: Valid for 6 months from date of purchase on the JP platform. Any cancellation to a workshop is valid up to 24 hours before the training starts. After that, no redemption will be entertained. We will allow for a postponement to the next available session or replacement of the participant if it is a workshop.
- Location/Platform to Conduct Service: Session will be conducted Online through Zoom. Link will be provided upon confirmation of registration by email.
- Duration of the Service: Each session will be as stated in the product description.
- Coverage Areas: Valid for any person in South East Asia.
- Appointment Request: Request for appointment is to be made at least 7 working days prior to the desired appointment date.
- Details Needed for Redemption: Participants must provide details such as Full Name, Contact Number, details of purchase for redemption.
Questions & Answers (0)
Delivery Information
Standard Delivery
5-7 working days