SPEAK UP! Facing Difficult People and Conversations Confidently Workshop
by ATCEN Sdn Bhd SKU
Brand: No Brand
Last update: Feb 25, 2022
| Wholesale Price Available | |
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| Buy 3 or more each | |
| MYR 1,340.00 each | |
| Guide |
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| 1 each : 1 Unit |
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Topic : SPEAK UP! – Facing Difficult People and Conversations Confidently
Duration: 2 Days
Venue : Zoom
Workshop Description
All Executives need to communicate to a wide variety of people from their boss, fellow peers and even external parties such as customers and vendors. They must have the skill to be both empathetic and caring yet assertive at times. This is especially true when issues need to be raised to ensure organization values and rules are followed and any disruptive behaviour is stopped. However not all are able to initiate or manage them-self professionally in such a situation whether this is with their bosses, peers, subordinates or external parties suppliers
This is particularly true when the situation becomes hostile and when strong feelings are involved. Some manages prefer to avoid it all together and sweeping all these under the carpet. This 2-day workshop introduces the participants to the key elements and practical techniques associated with having an effective courageous communication.
Workshop Learning Outcomes
- Learn that communication never stops
- Be able to articulate our thoughts and opinions to others confidently
- Understand our personality and using it to enhance relationships
- Be assertive with others on what needs to be done
- Practice giving feedback to our staff in a supportive manner;
- Be able to communicate with flair, facts and empathy
- Demonstrate professionalism when interacting with staff and peers;
- Practice framing the courageous conversation to ensure influence, impact and effectiveness of conversation
- Improve self-confidence in speaking up for courageous situations by using various techniques
Who Should Attend?
- Senior Managers
- Managers
- Team Leaders
- Senior Executives
Trainer
- Jeremy Lee, Leadership Enabler, Executive Coach, Chartered Global Management Accountant
Terms and Condition
- Redemption period: Valid for 6 months from date of purchase on the JP platform. Any cancellation to a workshop is valid up to 24 hours before the training starts. After that, no redemption will be entertained. We will allow for a postponement to the next available session or replacement of the participant if it is a workshop.
- Location/Platform to Conduct Service: Session will be conducted Online through Zoom. Link will be provided upon confirmation of registration by email.
- Duration of the Service: Each session will be as stated in the product description.
- Coverage Areas: Valid for any person in South East Asia.
- Appointment Request: Request for appointment is to be made at least 7 working days prior to the desired appointment date.
- Details Needed for Redemption: Participants must provide details such as Full Name, Contact Number, details of purchase for redemption.
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Delivery Information
Standard Delivery
5-7 working days